As they say, ‘use it or lose it’.  Many studies show that the amount of information can deteriorate quite quickly after a training or learning event. Typically, around half of what was presented can be lost after just one hour! Eventually the retention sits around 20%...

If you are still awake after reading this title, well done! Don’t worry, it does get better. But first let’s break it down. Equality, is the state of being equal. Equity, is fairness. Competency Assurance, is a structured and documented method of assessing the...

I confess that I am one of those people that watch the in-flight safety briefing from start to finish, every time. Also, I ensure that I make eye contact where possible with the cabin crew to acknowledge that I’m paying attention like the teacher’s pet. Most heads are...